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Paddle Board - FAQ - Common Questions

 

What is included when I buy an iSUP?

Every iSUP Includes: The paddle board, the paddle, pump, backpack, seat, safety leash, and repair kit.

What is the difference between a longer and a shorter board?

The length of a board will mainly have an impact on its speed and handling.

A longer board will slide more easily on the water, which will make it faster. However, it will be less reactive and therefore more difficult to handle.

A shorter board will not be fast on the water, but it will be more responsive, and easier to handle.

What is the difference between a thicker and thinner board?

The thickness of a board will mainly have an impact on its flotation. The thinner the board, the less it will float. Even some ultra thin boards (like the iSUP surf) are totally submerged when not on a wave. These boards will therefore be less efficient in shallow water. In addition, they might break more easily in a river with a lot of current and rocks, since it will be more likely to rub against it.

A thicker board will float more, which will make it very useful in shallow or rocky water.

Can I store my board in my shed or garage?

The important thing for your iSUP and its backpack is that they are stored in a dry and isolated environment. Your shed and garage are therefore great places in the spring, summer and fall.

However, Canadian winters are too cold to store your iSUP. So, unless your garage or shed is heated to at least 5° C / 45° F, it's best to store your equipment somewhere else inside. 

Can I leave my iSUP inflated after using it?

If it is stored securely in a dry, isolated and heated environment and is well stable, there is no problem. But make sure it won't be under pressure and its weight is well distributed. Outside of the water, your iSUP should be nothing more than a fragile trinket. It is definitely not a table.

How many people can board an iSUP?

The majority of iSUP models are designed to carry one person and some light luggage.

To find out how much weight a board can support, check out the maximum weight specification on the product page.

Can my dog ​​come with me on my iSUP?

Yes, your dog can board your iSUP with you. The materials of our iSUPs are extremely durable.

However, it is important to take extra precautions, such as making sure that: your dog is comfortable;  that he can swim, that it is equipped with a flotation device suitable for dogs of its size and weight, that your board is able to support the total of your weight, its own and any other equipment you may have on board, that you will have enough space on your iSUP to control it despite your dog's presence.

Where should I store my iSUP?

Once your iSUP is perfectly dry and folded into its backpack, find a dry, isolated and ideally heated place for it. Avoid places that are too hot (over 25° C / 75° F) or too cold (under 5° C / 45° F).

Here is some important information to help you choose the right place to store your iSUP:

 - Sun rays: Even when they are light, the sun's rays cause wear and tear of your board, in addition to discoloring it.

 - Humidity: Just because your board is made to go on the water doesn't mean it does well in a humid environment. Moisture creates mold, which will seriously damage your board.

 - Heat: In an environment that is too hot (25°C / 75° F), your board materials may prematurely wear and discolor, even if they are inside the backpack.

 - Cold: In an environment that is too cold (5°C / 45° F) and below, the materials and accessories of your iSUP could be weakened by the cold and even break on their own.

 - Backpack: Your iSUP's backpack is not bubble wrap. Once in storage, make sure your bag is flat and stable and that no pressure will be on your bag. Do Not Stack anything on top of your board. If stored the wrong way, your iSUP could warp or break.

What should I do with my board after I get out of the water?

Rinse off your board, especially if you've been in salt water. Then you can deflate it (make sure you have completely removed the air), fold it up and store it in its backpack. Ideally, try to dry your board before putting it in the bag. If you haven't had time to dry it before you leave the beach, take your iSUP out of its bag to dry it completely when you get home. 

Shipping & Returns

What is the shipping cost?

Our products are directly shipped to you if you have selected the “Shipping” option at checkout. Shipping costs vary due to size and weight of the items you have purchased, and province you need it shipped to. 

How long does shipping take?

Shipping typically takes 1-5 business days from the day your order has been shipped, not purchased. Our website indicates if an item is a Pre-Order, or Out of stock item will be shipped in the future. An email containing shipment details will follow your order confirmation email.

How will I be updated?

 You will be notified via email if we are experiencing delays on orders and shipments.

What is your return policy?

We have a 30-day return policy. After you have received your item you have 30 days to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Please contact us to initiate a return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

How soon will I get my refund on a returned order?

Once we have accepted to refund your order and have received the returned item, you’ll be automatically refunded on your original payment method. Please remember it can take up to 10 days for your bank or credit card company to process and post the refund too.

Can I cancel my order after I have placed it?

Your order can be cancelled immediately if it has not yet been shipped.

If your order has already been shipped you will have to wait to receive the order and then request a return if you do not want to keep the items. Returned items must be unused and in their original packaging. 

What if my item is damaged?

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and correct it.